THE SPECIFIED COMMERCIAL TRANSACTION ACT

Company name

tefutefu, Inc.

 

Location

102, 2-14-14 Minamiaoyama Minato-ku, Tokyo

 

Director

Takao Umihara

 

Price

Displayed on each product detail page

 

Other expenses

Consumption tax and delivery fee will be charged.

 

Payment methods

VISA、Mastercard、JCB、American Express、Shop Pay、Apple Pay、Google Play、Amazon Pay、PayPal

 

Time of payment

It depends on the payment method you use. Please check with your credit card company or collection Agency.

 

Shipping

We ship via Sagawa Express within Japan, and EMS or DHL for overseas.

 

Delivery Fee

１．Japan

We are offering free express post for all orders over 11,000yen(tax included) per shipping address.

If all orders are under 11,000 yen (tax included), it will display during the purchase procedure.

For some areas, there are cases in which you pay individual shipping cost. Please note this.

 

2．Overseas

As it depends on the shipping address, it will display during the purchase procedure.

For some products, there are cases in which you pay individual shipping cost. Please note this.

 

Shipping time

１．Japan

Your order will be usually dispatched within 3-5 working days. Pre-order items will delivery on the shipping time stated on the product page, so it will take time before shipping.

 

2．Overseas

Your order will usually be dispatched within 3-5 working days, but the delivery date vary depending on the shipping address. Please click here for details. Pre-order items will delivery on the shipping time stated on the product page, so it will take time before shipping.

In the event that the payment process or a delay in customs clearance, the delivery of the product may be delayed. Please note that we do not take any responsibility or liability for delays due to these reasons.

 

Return & Cancel

１．In the case of defective products

We will respond by returning or exchanging for the same product. Please contact us by email within 7 days after your delivery date.

We can not accept returns of products that have a feeling of use, or products that have lost, damaged or soiled accessories.

2．In the case of not defective products

We will not be able to accept any exchanges or returns because of the customers' personal preferences.

 

Contact Us

Please click here to contact us using the contact form.

Monday – Friday ： 10：00am～7：00pm JST

We will be closed on national holidays, summer vacation, and New Year holidays.