THE SPECIFIED COMMERCIAL TRANSACTION ACT

Company name

tefutefu, Inc.

 

Location

1-7-13-4F, Moto-Akasaka, Minato-ku, Tokyo 107-0051, Japan

 

Director

Takao Umihara

 

Price

Prices are displayed on each product page.

 

Additional Charges

Consumption tax and shipping fees apply.

 

Payment Methods

Visa, Mastercard, American Express, JCB, Shop Pay, Apple Pay, Google Pay

 

Time of Payment

Payment is processed at the time of purchase. The actual billing date may vary depending on the payment method, credit card issuer, or payment service provider.

 

Shipping Methods

Orders within Japan are shipped via Sagawa Express or Yamato Transport. International orders are shipped via EMS, DHL, or another available carrier, depending on the product and destination.

 

Shipping Fees

Shipping fees vary depending on the product, order amount, and delivery destination. The applicable shipping fee and any free-shipping conditions are displayed on each product page or at checkout.

 

Shipping Time

Japan

Orders are typically shipped within 3–5 business days after the order is confirmed. Pre-order items will be shipped according to the estimated shipping schedule stated on each product page.

 

Overseas

Delivery times vary depending on the destination. Pre-order items will be shipped according to the estimated shipping schedule stated on each product page.

Delivery may be delayed due to payment processing or customs clearance. Please note that we cannot be held responsible for delays caused by these circumstances.

 

Return & Exchanges

We do not accept returns or exchanges due to a change of mind or other personal reasons.

If you receive a defective or incorrect item, please contact us at contact@tefutefulab.com within 7 days of delivery, stating your order number, the item concerned, and details of the issue.

We cannot accept returns or exchanges for used, damaged, or soiled items, or items with missing or damaged accessories. We reserve the right to refuse a return or exchange if these conditions are not met.

 

Contact Us

Please click here to contact us using the contact form.

Monday – Friday ： 10：00am～7：00pm JST

We will be closed on national holidays, summer vacation, and New Year holidays.